Automate Ticket Creation, Resolution and Escalation at Scale
Let AI handle L1 & L2 repetitive tickets while your Live Agents focuse on complex, high-value L3 issues.
OMNICHANNEL ENGAGEMENT
INTELLIGENT RESOLUTION
SEAMLESS OPERATIONS
QUALITY & INTELLIGENCE
VOICE AI CAPABILITIES
CHAT AI CAPABILITIES
Pricing Plan
Pick the best plan for your financial success
Voice AI
1. Instant Response at Infinite Scale
- One-ring call pickup
- 20 concurrent calls per bot
- Unlimited simultaneous chat conversations
- Multi-channel support (phone, website chat, WhatsApp, email)
- Multi-lingual (English, Hindi, Tamil, Arabic)
- 24/7 availability with zero fatigue
- Instant response to all customer queries
2. Intelligent Customer Context, Intent & Memory
- Auto-retrieves customer profile on contact
- Pulls past tickets and issue history
- Displays purchase history and account details
- Basic intent understanding (what customer wants)
- Streams context to agent dashboard
- Customer journey tracking
- Remembers conversation context across sessions
3. Live Transcription & Real-Time Documentation
- Real-time transcription of voice calls
- Chat conversation logging across all channels
- Searchable conversation archives
- Timestamp tracking for compliance
- Full interaction record keeping
- Export capabilities for reporting
4. Automated Ticket & CRM Management
- Auto-creates tickets during live interactions
- Basic categorization and priority assignment
- Updates CRM automatically with logs
- Timestamps and resolution status tracking
- Zero manual data entry
- Basic ticket routing
- Integration with CRM solutions
5. Self-Learning & Knowledge Base Automation
- Searches KB articles in real-time
- Guides customers through step-by-step troubleshooting
- Offers relevant solutions from documentation
- Auto-updates KB with new FAQs
- Learns from successful resolutions
- Multi-language KB support
- Suggests articles based on customer queries
6. Basic Agent Handoff
- Escalates to human agents for L3 issues
- Transfers full conversation transcript
- Basic context summary with ticket details
- Seamless transition without customer repetition
- Agent receives conversation/call history in real-time
- Maintains conversation continuity
Chat AI
1. Instant Chat Response at Infinite Scale
- One-ping instant reply (no waiting)
- 20 concurrent chat conversations per bot
- Unlimited simultaneous chat sessions
- Multi-channel support (website chat, WhatsApp, Instagram, Facebook Messenger, email)
- Multi-lingual text support (English, Hindi, Tamil, Arabic)
- 24/7 availability with zero downtime
- Instant response to all customer queries across all channels
2. Intelligent Customer Context, Intent & Memory
- Auto-retrieves customer profile when chat starts
- Pulls past chat history and ticket records
- Displays purchase history and account details
- Basic intent understanding from text (what customer wants)
- Streams context to agent dashboard in real-time
- Customer journey tracking across all touchpoints
- Remembers conversation context across sessions
3. Live Chat Logging & Real-Time Documentation
- Real-time logging of all chat conversations
- Multi-channel conversation aggregation (WhatsApp, web, social)
- Searchable conversation archives
- Timestamp tracking for compliance and SLA monitoring
- Full interaction record keeping across all platforms
- Export capabilities for reporting and analysis
- Automatic conversation threading
4. Automated Ticket & CRM Management
- Auto-creates tickets during live chat interactions
- Basic categorization and priority assignment from chat content
- Updates CRM automatically with chat logs and resolutions
- Timestamps and resolution status tracking
- Zero manual data entry required
- Basic ticket routing based on keywords
- Integration with CRM solutions
5. Self-Learning & Knowledge Base Automation
- Searches KB articles in real-time during chat
- Provides step-by-step troubleshooting instructions via text
- Offers relevant solutions from documentation library
- Auto-updates KB with new FAQs from resolved chats
- Learns from successful chat resolutions
- Multi-language KB support
- Suggests articles based on customer queries
6. Basic Agent Handoff
- Escalates to human agents for complex issues (L3)
- Transfers full chat transcript with context
- Basic summary with ticket details and customer info
- Seamless transition without customer repetition
- Agent receives chat history in real-time
- Maintains conversation continuity