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Save Time & Cost | Close Tickets Faster | Achieve 95% CSAT

Scale your Customer Support with AI Voice Agents & Chat Co-Pilots

1 %
Customer Satisfaction Score
80 - 1 %
L1-L2 Tickets Automated
1 %
Agent Workload Reduction
1 %
Cost Savings

Two Powerful Products. One Mission.

Choose Voice AI, Chat AI, or both – all built to supercharge your support team

Products

Voice AI and Chat AI Co-Pliots

1

Self-Learning & Knowledge Base Automation

Observes top-performing agents to learn best practices. Auto-updates knowledge base with new resolutions and FAQs. Continuously improves conversation quality.
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2

Proactive Outbound & Smart Follow-Ups

Outbound calls + 1-hour follow-ups until closure. AI reaches out on unresolved tickets, follows up on unanswered messages, and drives the case to full resolution.
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3

Automated Ticket & CRM Management

Our AI Powered Customer Support platform auto-creates, categorizes, and assigns tickets during calls with emotion tags and priority levels. Updates CRM automatically with call logs, transcriptions, and interaction reports.
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4

Real-Time Agent Coaching & Guidance

In-call micro-coaching with live empathy prompts, tone adjustments, and next-step recommendations. Guides agents with instant feedback: "Slow down," "Show more empathy," "Adjust pacing."
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5

Emotional Intelligence & Sentiment Tracking

Detects frustration, sarcasm, and tone shifts in real-time. Remembers emotional patterns across customer lifetime. Tracks sentiment trends during calls and escalates when anger rises.
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6

Scale Your Support Without Hiring More Agents

Your customers get answers instantly, 1-ring pickup on calls and sub-2-second replies on chat. Each AI agent handles up to 20 concurrent conversations, across English, Hindi, Kannada, and Arabic. All this 24/7
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7

Intelligent Customer Context & Memory

Auto-retrieves full customer history, past tickets, and emotion trends the moment they call. Streams live context into dashboards for proactive decision-making.
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8

Automated Quality Metrics & Analytics (Break basic analytics feature)

Auto-scores every interaction for empathy, politeness, tone warmth, and resolution quality. Generates real-time dashboards with satisfaction scores, emotion tags, key action points, and predictive insights. Zero manual QA needed.
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9

Context-rich handoff to human agents.

Every escalation includes a structured summary, interaction history, and emotion/sentiment signals, enabling faster resolution and a smoother customer experience.
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Latest product campaign

Code, preview, and collaborate using the development platform designed for email.

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3424
Push
2.343
In-App
1.200

AI Powered Customer Support platform auto-creates, categorizes, and assigns tickets during calls with emotion tags and priority levels. Updates CRM automatically with call logs, transcriptions, and interaction reports.

Every escalation includes a structured summary, interaction history, and emotion/sentiment signals, enabling faster resolution and a smoother customer experience.

Your customers get instant answers with 1-ring call pickup and sub-2-second chat replies. Each AI agent handles 20 conversations across English, Hindi, Kannada, and Arabic—24/7

Auto-retrieves full customer history, past tickets, and emotion trends the moment they call. Streams live context into dashboards for proactive decision-making.

Outbound calls + 1-hour follow-ups until closure. AI reaches out on unresolved tickets, follows up on unanswered messages, and drives the case to full resolution.

Auto-updates knowledge base with new resolutions and FAQs. Continuously improves conversation quality.

ABOUT US

We bridge the gap between cutting-edge AI technology and practical business applications we’ve dedicated ourselves to demystifying AI and making it accessible to businesses of all sizes.

From initial strategy development through implementation, optimization, and scaling, our expert team provides the technical expertise and business acumen needed to transform your organization through the power of AI. Our service offerings are carefully structured to address the complete lifecycle of AI adoption, ensuring you receive the precise support needed at each stage of your transformation.

All core features available in both products with analytics and seamless CRM integration

Powerful AI automation available through our flagship Voice AI and Chat AI – all designed to be your agents’ intelligent co-pilot

BY TECHNICAL ARCHITECTURE BY PRODUCT MODULES BY FUNCTIONAL DEPTH PLATFORM ARCHITECTURE & PERFORMANCE
01

Conversation AI Engine

Natural language AI understands context, intent, and nuance across voice and chat, handling interruptions, multiple topics, and complex queries naturally.

02

Knowledge & Memory System

Instant access to knowledge bases, product docs, and customer history, with long-term memory that learns continuously and updates documentation automatically.

03

Integration & Automation Hub

Seamlessly integrates with CRM, ticketing, payments, and business tools to automate end-to-end workflows using zero-code builders and flexible APIs.

01

Voice AI Platform

Human-quality Voice AI handles 20 concurrent calls per bot in 10+ languages with one-ring pickup, natural flow, interruption handling, and automatic call summaries.

02

Chat AI Platform

Sub-second responses across web, WhatsApp, Messenger, and Instagram with shared context, visual chat experiences, smart handoffs, proactive triggers, and 24/7 availability.

03

Agent Co-Pilot Suite

Real-time agent assist with suggested replies, knowledge recommendations, empathy prompts, live coaching, performance feedback, and rich handoff summaries.

04

Enterprise Integrations

Prebuilt integrations for Salesforce, Zendesk, Freshdesk, Zoho, and 50+ tools, plus APIs, webhooks, and SSO/SAML for enterprise-grade security.

01

Conversation Intelligence

Deep understanding of customer intent, context, and sentiment across all communication channels. Handles multi-topic conversations, recognizes sarcasm, and maintains context across interrupted dialogues.

02

Customer Context Management

Comprehensive customer profiles with interaction history, emotion trends, and behavioral patterns. Automatic retrieval of past tickets, purchase history, and preferences for personalized service.

03

Automation & Workflows

End-to-end process automation for refunds, verifications, bookings, and approvals with business rule engines. Auto-ticket creation, CRM updates, calendar management, and cross-department coordination without manual work.

04

Analytics & Insights

Real-time performance dashboards with CSAT trends, automation rates, cost savings, and agent metrics. Drill-down capabilities, custom reports, predictive forecasting, and ROI calculation tools.

05

Security & Infrastructure

Bank-grade encryption, voice biometric authentication, and role-based access controls. SOC 2 compliant infrastructure with 99.9% uptime SLA, data residency options, and disaster recovery.

01

LLM-Powered Conversational AI

Built on advanced LLMs, not rigid scripts, enabling natural language understanding, contextual awareness, and truly adaptive conversations without predefined flows.

02

Ultra-Low Latency Engine

1.5-second voice responses and sub-second chat replies deliver real-time, natural conversations with optimized infrastructure and no awkward pauses or delays.

03

Human-Quality Voice Synthesis

Human-like voice with natural intonation, pacing, emotion, breathing, and warmth.

04

Domain-Agnostic Flexibility

Works across any industry, adapting quickly to your terminology, workflows, and processes in days, not months.

05

Live Transcription & Real-Time Documentation

Real-time voice and chat transcription with instant CRM logging, searchable archives, compliance-ready audits, automatic summaries, and zero manual data entry.

06

Non-Scripted Dynamic Intelligence

No rigid flows or scripts. AI responds dynamically using real-time context, handling unexpected questions, topic shifts, multi-issue conversations, and edge cases naturally.

Result Statement

9-Hour Days Stay 9-Hour Days – Agents focus on high-value work while AI handles the impossible 18-hour burden with zero fatigue and infinite patience.

"Their AI solution was precisely tailored to our unique challenges, and their implementation support was exceptional. Within just three months, we saw dramatic improvements that directly impacted our bottom line. The ROI has far exceeded our expectations"

-- Skyer

"The AI-driven insights gave us clarity we had been missing for years. Their support team ensured smooth adoption, and the impact was immediate. Within weeks, our efficiency and client satisfaction reached record levels. It’s truly transformed how we operate."

-- Jordan

"What impressed us most was how seamlessly their solution fit our existing workflows. The training and guidance were outstanding, and we quickly saw measurable results. Productivity soared, costs decreased, and our teams are now more confident than ever."

-- Taylor

"From day one, the implementation was seamless, and the results spoke for themselves. In just a short time, we reduced operational bottlenecks and improved decision-making. Their dedication and expertise exceeded every expectation we had."

-- Morgan

Success Stories

Woodward Streamlining Manufacturing: 30% Reduction in Manual Work with AI

reduction in churn
Reduce turnaround times and smoother connectivity
increase forecast accuracy
1 +
ROI Generated
$ 1 M+
Achieved ROI
1 %
Client Satisfaction
1 %
Reduction in Costs

Key Benefits Across All Industries

Grambvels AI delivers consistent value across all industries

80-90% automation of L1-L2 tickets

AI handles repetitive queries while humans focus on complex issues

95% customer satisfaction rate

Instant responses and accurate resolutions build trust

60% reduction in agent workload

3-4 hours of admin work eliminated daily

47% cost savings

Scale support without scaling headcount

24/7 availability

Never miss a customer inquiry, regardless of time zone

Multi-channel support

Consistent experience across voice calls and chat

Key Metrics

1 %
Less Workload on Agents
3 - 1 Hours
Admin Work Eliminated Daily
1 %
Customer Satisfaction
Testimonials

What are people saying about us

From more than 100 enterprises to innovative startups, hear directly from the business leaders who’ve experienced the power of Nexros.

The Nexros Team has managed the project very well, and their communication is consistent and clear. They consistently met timelines or communicated if there would be delays.

Zein Neurman

CEO at Zen Software
“Amazing! The AI solution implemented by Nexros transformed our customer service operations, reducing response time by 65% while improving satisfaction scores”

Bobby Newman

VP Engineering at Gamesture
“Unlike other consultants, they understand both the technical aspects of AI and the business realities of implementation. This dual perspective was invaluable.”

Bobby Newman

VP Engineering at Gamesture
The Nexros Team has managed the project very well, and their communication is consistent and clear. They consistently met timelines or communicated if there would be delays.

Zein Neurman

CEO at Zen Software
Pricing PLan

Pick the best plan for your financial success

From more than 100 enterprises to innovative startups, hear directly from the business leaders who’ve experienced the power of Nexros.

Basic Plan
$8.99USD /month
  • Users & Devices
  • Add-on devices
  • 3 Devices
  • Peer-to-peer connections
  • Application Networking
  • Service accounts
  • Service provisioning
  • Access control
  • Network-level access policies
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Most Popular
Premium Plan
$18.99USD /month
  • Users & Devices
  • Add-on devices
  • 3 Devices
  • Peer-to-peer connections
  • Application Networking
  • Service accounts
  • Service provisioning
  • Access control
  • Network-level access policies
  • Resource-level access policies
Get Started Learn more
FAQs

Answers To Our Most Frequently Asked Questions

01 How long does a typical AI implementation take?
Implementation timelines vary based on project scope, data readiness, and organizational factors. Simple projects may take 2-3 months, while more complex enterprise-wide initiatives can span 12-18 months.

During our comprehensive initial consultation, we'll thoroughly assess your specific situation and provide a customized timeline tailored precisely to your unique business needs and technical environment.
02 Do we need a large dataset to implement AI solutions?
Not necessarily. While larger datasets can improve accuracy, many AI solutions can be built and trained using smaller, high-quality datasets combined with pre-trained models.

We also leverage data augmentation techniques and synthetic data generation where appropriate, ensuring you get reliable results even with limited data availability.
03 What industries do you specialize in?
Our expertise spans multiple industries including finance, healthcare, retail, manufacturing, logistics, and technology. Each solution is customized to fit the regulatory, operational, and technical nuances of your industry.

By aligning AI capabilities with domain-specific knowledge, we deliver solutions that create measurable impact and lasting value.
04 How do you address ethical concerns in AI implementation?
We prioritize ethical AI practices by embedding fairness, transparency, and accountability into every solution. Our frameworks comply with global regulations and ethical standards to minimize risks like bias or misuse.

We also implement explainable AI (XAI) techniques, allowing stakeholders to clearly understand decision-making processes and ensuring trust at every stage.
05 How do you ensure ROI on AI investments?
We begin with a clear understanding of your business objectives and define measurable success criteria upfront. Through rapid prototyping, pilot testing, and performance tracking, we validate value before full-scale rollout.

Our solutions are designed to optimize efficiency, reduce costs, and unlock new revenue opportunities—ensuring your AI investment translates into tangible, long-term ROI.
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    Grambvels AI – Your Voice AI & Chatbot Co-Pilots. Supercharging customer support teams with intelligent automation.

    Offices at Prowroks, 4th Floor, Om Chambers, 648/A, 1st Stage, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

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