Voice AI
1. Instant Response at Infinite Scale
- One-ring call pickup
- 20 concurrent calls per bot
- Unlimited simultaneous chat conversations
- Multi-channel support (phone, website chat, WhatsApp, email)
- Multi-lingual (English, Hindi, Tamil, Arabic)
- 24/7 availability with zero fatigue
- Instant response to all customer queries
2. Intelligent Customer Context, Intent & Memory
- Auto-retrieves customer profile on contact
- Pulls past tickets and issue history
- Displays purchase history and account details
- Basic intent understanding (what customer wants)
- Streams context to agent dashboard
- Customer journey tracking
- Remembers conversation context across sessions
3. Live Transcription & Real-Time Documentation
- Real-time transcription of voice calls
- Chat conversation logging across all channels
- Searchable conversation archives
- Timestamp tracking for compliance
- Full interaction record keeping
- Export capabilities for reporting
4. Automated Ticket & CRM Management
- Auto-creates tickets during live interactions
- Basic categorization and priority assignment
- Updates CRM automatically with logs
- Timestamps and resolution status tracking
- Zero manual data entry
- Basic ticket routing
- Integration with CRM solutions
5. Self-Learning & Knowledge Base Automation
- Searches KB articles in real-time
- Guides customers through step-by-step troubleshooting
- Offers relevant solutions from documentation
- Auto-updates KB with new FAQs
- Learns from successful resolutions
- Multi-language KB support
- Suggests articles based on customer queries
6. Basic Agent Handoff
- Escalates to human agents for L3 issues
- Transfers full conversation transcript
- Basic context summary with ticket details
- Seamless transition without customer repetition
- Agent receives conversation/call history in real-time
- Maintains conversation continuity
Chat AI
1. Instant Chat Response at Infinite Scale
- One-ping instant reply (no waiting)
- 20 concurrent chat conversations per bot
- Unlimited simultaneous chat sessions
- Multi-channel support (website chat, WhatsApp, Instagram, Facebook Messenger, email)
- Multi-lingual text support (English, Hindi, Tamil, Arabic)
- 24/7 availability with zero downtime
- Instant response to all customer queries across all channels
2. Intelligent Customer Context, Intent & Memory
- Auto-retrieves customer profile when chat starts
- Pulls past chat history and ticket records
- Displays purchase history and account details
- Basic intent understanding from text (what customer wants)
- Streams context to agent dashboard in real-time
- Customer journey tracking across all touchpoints
- Remembers conversation context across sessions
3. Live Chat Logging & Real-Time Documentation
- Real-time logging of all chat conversations
- Multi-channel conversation aggregation (WhatsApp, web, social)
- Searchable conversation archives
- Timestamp tracking for compliance and SLA monitoring
- Full interaction record keeping across all platforms
- Export capabilities for reporting and analysis
- Automatic conversation threading
4. Automated Ticket & CRM Management
- Auto-creates tickets during live chat interactions
- Basic categorization and priority assignment from chat content
- Updates CRM automatically with chat logs and resolutions
- Timestamps and resolution status tracking
- Zero manual data entry required
- Basic ticket routing based on keywords
- Integration with CRM solutions
5. Self-Learning & Knowledge Base Automation
- Searches KB articles in real-time during chat
- Provides step-by-step troubleshooting instructions via text
- Offers relevant solutions from documentation library
- Auto-updates KB with new FAQs from resolved chats
- Learns from successful chat resolutions
- Multi-language KB support
- Suggests articles based on customer queries
6. Basic Agent Handoff
- Escalates to human agents for complex issues (L3)
- Transfers full chat transcript with context
- Basic summary with ticket details and customer info
- Seamless transition without customer repetition
- Agent receives chat history in real-time
- Maintains conversation continuity
Professional
All Basic Features +
7. Emotional Intelligence & Sentiment Tracking
- Detects emotional tone in real-time (frustration, calm, anger, joy, anxiety)
- Recognizes sarcasm and subtle emotional cues
- Understands passive-aggressive language
- Tracks emotional trends during live interactions
- Long-term emotional memory across customer lifetime
- Sentiment shift detection (improving vs. deteriorating)
- Emotional pattern recognition across touchpoints
- Detects hidden frustration in polite language
- Maps customer journey emotional state
- Auto-tags interactions with emotional context
8. Enhanced Intent Understanding
- Understands what customer wants AND how they feel about it
- Connects emotion with intent for contextual responses
- Prioritizes based on emotional urgency
- Detects escalation risk early
- Context-aware response generation
9. Context-Rich Agent Handoffs (With Emotions)
- Transfers complete conversation summary WITH emotion history
- Shows past sentiment trends to human agents
- Highlights emotional triggers and escalation points
- Agent dashboard with live emotional context
- Full customer emotion journey visualization
- Proactive empathy prompts for agents
- Risk-level indicators for sensitive customers
10. Emotion-Tagged Tickets
- Auto-creates tickets with emotion labels (frustrated, angry, calm, satisfied)
- Priority assignment based on sentiment urgency
- Tracks emotion journey from ticket creation to resolution
- Flags high-risk emotional cases
- Sentiment-based SLA management
- Escalation automation based on emotion deterioration
11. Dynamic Queue Routing
- Routes based on priority, sentiment, and urgency
- Auto-prioritizes angry/frustrated customers
- Faster resolution for high-risk emotional cases
- Matches customer emotion to agent skillset
- Balances workload based on complexity and sentiment
- Real-time queue optimization
12. Proactive Outbound & Smart Follow-Ups
- AI-initiated outbound calling for unresolved tickets
- Multi-channel messaging campaigns (SMS, WhatsApp, email)
- Auto-follows up within 1 hour if no response
- Escalates from chat to call based on sentiment deterioration
- Closes the loop until full resolution confirmed
- Proactive satisfaction check-ins
- Behavior-triggered outreach
ENTERPRISE
All Basic + Professional Features +
13. Automated Quality Metrics Framework
1. Communication Skills (15% weightage)
- Clarity of speech/writing
- Grammar & language quality
- Tone & pace appropriateness
- Listening skills assessment
- Confidence level measurement
2. Process Knowledge (20% weightage)
- Product/process understanding
- Policy adherence
- Correct information provided
- Tool navigation efficiency
- System usage accuracy
- Escalation accuracy
3. Soft Skills / Empathy (10% weightage)
- Active listening detection
- Empathy & care measurement
- Patience & emotional control
- Customer-focused attitude
- Relationship building capability
4. Compliance & Accuracy (20% weightage)
- Policy & legal compliance
- Mandatory disclosures tracking
- Authentication/verification completion
- Accuracy of data shared
- Avoidance of misrepresentation
5. Resolution / Ownership (15% weightage)
- Issue understanding depth
- Ownership of resolution
- Proper troubleshooting/investigation
- Providing correct next steps
- Proactive follow-up/closure
6. Call/Chat Etiquette (10% weightage)
- Greeting & introduction quality
- Active listening/acknowledgement
- Tone & professionalism
- Hold/transfer handling
- Closing effectiveness
7. Documentation / CRM Updates (10% weightage)
- Comprehensiveness of information logged
- Tagging accuracy
- Complete notes captured
- Categorization correctness
- Customer data security followed
Additional Capabilities:
- Real-time quality scoring during interactions
- Post-interaction comprehensive quality reports
- Team and individual benchmarking
- Trend analysis over time
- Automated compliance alerts
- Custom quality parameter configuration
14. Predictive Analytics & Intelligence
Churn Prediction:
- Sentiment deterioration pattern analysis
- Likelihood of customer leaving calculation
- Early warning alerts for at-risk customers
- Historical pattern matching
Escalation Forecasting:
- Predicts probability of call/chat escalation in real-time
- Identifies escalation triggers before they happen
- Recommends preemptive actions
Next-Best-Action Recommendations:
- Suggests optimal resolution paths during interactions
- Recommends compensation/retention offers
- Identifies upsell/cross-sell opportunities
- Timing optimization for follow-ups
Customer Lifetime Value (CLTV) Prediction:
- Calculates predicted customer value
- Prioritizes high-value customer interactions
- Resource allocation optimization
Proactive Intervention:
- Behavior pattern analysis for early problem detection
- Automated proactive outreach triggers
- Service recovery opportunity identification
Trend Analysis & Forecasting:
- Predicts volume spikes and staffing needs
- Identifies emerging issue patterns
- Seasonal behavior prediction
- Product/service improvement recommendations
15. Real-Time Agent Coaching & Guidance
In-Call/In-Chat Micro-Coaching:
- Live empathy prompts ("Acknowledge their frustration first")
- Tone adjustment recommendations ("Slow down, customer is confused")
- Pacing and voice quality feedback
- Next-step recommendations based on emotional context
- Suggested phrases for de-escalation
- Real-time knowledge base suggestions
Agent Performance Detection:
- Detects if agent sounds empathetic, robotic, rude, or dismissive
- Monitors agent politeness and professionalism in real-time
- Tracks agent emotional consistency across shifts
- Burnout detection for agent wellness
Live Coaching Nudges:
- "Slow down" - when agent speaks too fast
- "Show more empathy" - when customer is frustrated
- "Customer is escalating - adjust tone"
- "Acknowledge their concern before offering solution"
- "Active listening required - let customer finish"
Performance Scoring:
- Empathy & politeness scores for every interaction
- Benchmarks against top performers
- Identifies specific coaching opportunities with examples
- Tracks improvement over time with trend reports
- Comparative scoring (agent vs. agent, team vs. team)
Shadow Mode Learning:
- AI observes top-performing agents in real-time
- Learns communication patterns, tone, and resolution techniques
- Uses insights to coach underperforming agents automatically
- Continuous improvement loop with weekly learning cycles
- Captures successful de-escalation strategies
- Builds custom playbooks from best performers
16. Advanced Knowledge Base Automation
- Auto-updates KB based on detected gaps in real-time
- Uses agent corrections to improve documentation instantly
- Learns from successful resolutions and failed attempts
- Human + AI collaboration for consistent skill development
- Version control with change tracking
- Multi-language KB synchronization
- AI-generated FAQ updates
- Resolution pattern recognition
17. Real-Time Performance Dashboards
- Live QA dashboards with individual and team performance
- Emotion tag analytics (% frustrated, % satisfied, % neutral)
- First response time, average handle time, resolution time tracking
- Trend analysis and comparative team reports
- Agent leaderboards with gamification
- Custom KPI tracking and alerts
- Executive summary reports
- Drill-down capability to individual interactions
- Export and scheduling features
BASIC
Instant Response at Infinite Scale
- One-ring call pickup
- 20 concurrent calls per bot
- Unlimited simultaneous chat conversations
- Multi-channel support (phone, website chat, WhatsApp, email)
- Multi-lingual (English, Hindi, Tamil, Arabic)
- 24/7 availability with zero fatigue
- Instant response to all customer queries
BASIC
Intelligent Customer Context, Intent & Memory
- Auto-retrieves customer profile on contact
- Pulls past tickets and issue history
- Displays purchase history and account details
- Basic intent understanding (what customer wants)
- Streams context to agent dashboard
- Customer journey tracking
BASIC
Live Transcription & Real-Time Documentation
- Real-time transcription of voice calls
- Chat conversation logging across all channels
- Searchable conversation archives
- Timestamp tracking for compliance
- Full interaction record keeping
- Export capabilities for reporting
BASIC
Automated Ticket & CRM Management
- Auto-creates tickets during live interactions
- Basic categorization and priority assignment
- Updates CRM automatically with logs
- Timestamps and resolution status tracking
- Zero manual data entry
- Basic ticket routing
BASIC
Self-Learning & Knowledge Base Automation
- Searches KB articles in real-time
- Guides customers through step-by-step troubleshooting
- Offers relevant solutions from documentation
- Auto-updates KB with new FAQs
- Learns from successful resolutions
- Multi-language KB support
BASIC
Basic Agent Handoff
- Escalates to human agents for L3 issues
- Transfers full conversation transcript
- Basic context summary with ticket details
- Seamless transition without customer repetition
PROFESSIONAL
Emotional Intelligence & Sentiment Tracking
✓ All Tier 1 (Basic) Features +
- Detects emotional tone in real-time (frustration, calm, anger, joy, anxiety)
- Recognizes sarcasm and subtle emotional cues
- Understands passive-aggressive language
- Tracks emotional trends during live interactions
- Long-term emotional memory across customer lifetime
- Sentiment shift detection (improving vs. deteriorating)
- Emotional pattern recognition across touchpoints
- Detects hidden frustration in polite language
- Maps customer journey emotional state
- Auto-tags interactions with emotional context
PROFESSIONAL
Enhanced Intent Understanding
✓ All Tier 1 (Basic) Features +
- Understands what customer wants AND how they feel about it
- Connects emotion with intent for contextual responses
- Prioritizes based on emotional urgency
- Detects escalation risk early
- Context-aware response generation
PROFESSIONAL
Context-Rich Agent Handoffs (With Emotions)
✓ All Tier 1 (Basic) Features +
- Transfers complete conversation summary WITH emotion history
- Shows past sentiment trends to human agents
- Highlights emotional triggers and escalation points
- Agent dashboard with live emotional context
- Full customer emotion journey visualization
- Proactive empathy prompts for agents
- Risk-level indicators for sensitive customers
PROFESSIONAL
Emotion-Tagged Tickets
✓ All Tier 1 (Basic) Features +
- Auto-creates tickets with emotion labels (frustrated, angry, calm, satisfied)
- Priority assignment based on sentiment urgency
- Tracks emotion journey from ticket creation to resolution
- Flags high-risk emotional cases
- Sentiment-based SLA management
- Escalation automation based on emotion deterioration
PROFESSIONAL
Dynamic Queue Routing
✓ All Tier 1 (Basic) Features +
- Routes based on priority, sentiment, and urgency
- Auto-prioritizes angry/frustrated customers
- Faster resolution for high-risk emotional cases
- Matches customer emotion to agent skillset
- Balances workload based on complexity and sentiment
- Real-time queue optimization
PROFESSIONAL
Proactive Outbound & Smart Follow-Ups
✓ All Tier 1 (Basic) Features +
- AI-initiated outbound calling for unresolved tickets
- Multi-channel messaging campaigns (SMS, WhatsApp, email)
- Auto-follows up within 1 hour if no response
- Escalates from chat to call based on sentiment deterioration
- Closes the loop until full resolution confirmed
- Proactive satisfaction check-ins
- Behavior-triggered outreach
ENTERPRISE
Automated Quality Metrics Framework
✓ All Tier 1 (Basic) + Tier 2 (Professional) Features +
- 1. Communication Skills (15% weightage)
- Clarity of speech/writing
- Grammar & language quality
- Tone & pace appropriateness
- Listening skills assessment
- Confidence level measurement
- 2. Process Knowledge (20% weightage)
- Product/process understanding
- Policy adherence
- Correct information provided
- Tool navigation efficiency
- System usage accuracy
- Escalation accuracy
- 3. Soft Skills / Empathy (10% weightage)
- Active listening detection
- Empathy & care measurement
- Patience & emotional control
- Customer-focused attitude
- Relationship building capability
- 4. Compliance & Accuracy (20% weightage)
- Policy & legal compliance
- Mandatory disclosures tracking
- Authentication/verification completion
- Accuracy of data shared
- Avoidance of misrepresentation
- 5. Resolution / Ownership (15% weightage)
- Issue understanding depth
- Ownership of resolution
- Proper troubleshooting/investigation
- Providing correct next steps
- Proactive follow-up/closure
- 6. Call/Chat Etiquette (10% weightage)
- Greeting & introduction quality
- Active listening/acknowledgement
- Tone & professionalism
- Hold/transfer handling
- Closing effectiveness
- 7. Documentation / CRM Updates (10% weightage)
- Comprehensiveness of information logged
- Tagging accuracy
- Complete notes captured
- Categorization correctness
- Customer data security followed
- Additional Capabilities:
- Real-time quality scoring during interactions
- Post-interaction comprehensive quality reports
- Team and individual benchmarking
- Trend analysis over time
- Automated compliance alerts
- Custom quality parameter configuration
ENTERPRISE
Predictive Analytics & Intelligence
✓ All Tier 1 (Basic) + Tier 2 (Professional) Features +
- Churn Prediction:
- Sentiment deterioration pattern analysis
- Likelihood of customer leaving calculation
- Early warning alerts for at-risk customers
- Historical pattern matching
- Escalation Forecasting:
- Predicts probability of call/chat escalation in real-time
- Identifies escalation triggers before they happen
- Recommends preemptive actions
- Next-Best-Action Recommendations:
- Suggests optimal resolution paths during interactions
- Recommends compensation/retention offers
- Identifies upsell/cross-sell opportunities
- Timing optimization for follow-ups
- Customer Lifetime Value (CLTV) Prediction:
- Calculates predicted customer value
- Prioritizes high-value customer interactions
- Resource allocation optimization
- Proactive Intervention:
- Behavior pattern analysis for early problem detection
- Automated proactive outreach triggers
- Service recovery opportunity identification
- Trend Analysis & Forecasting:
- Predicts volume spikes and staffing needs
- Identifies emerging issue patterns
- Seasonal behavior prediction
- Product/service improvement recommendations
ENTERPRISE
Real-Time Agent Coaching & Guidance
✓ All Tier 1 (Basic) + Tier 2 (Professional) Features +
- In-Call/In-Chat Micro-Coaching:
- Live empathy prompts (“Acknowledge their frustration first”)
- Tone adjustment recommendations (“Slow down, customer is confused”)
- Pacing and voice quality feedback
- Next-step recommendations based on emotional context
- Suggested phrases for de-escalation
- Real-time knowledge base suggestions
- Agent Performance Detection:
- Detects if agent sounds empathetic, robotic, rude, or dismissive
- Monitors agent politeness and professionalism in real-time
- Tracks agent emotional consistency across shifts
- Burnout detection for agent wellness
- Live Coaching Nudges:
- “Slow down” – when agent speaks too fast
- “Show more empathy” – when customer is frustrated
- “Customer is escalating – adjust tone”
- “Acknowledge their concern before offering solution”
- “Active listening required – let customer finish”
- Performance Scoring:
- Empathy & politeness scores for every interaction
- Benchmarks against top performers
- Identifies specific coaching opportunities with examples
- Tracks improvement over time with trend reports
- Comparative scoring (agent vs. agent, team vs. team)
- Shadow Mode Learning:
- AI observes top-performing agents in real-time
- Learns communication patterns, tone, and resolution techniques
- Uses insights to coach underperforming agents automatically
- Continuous improvement loop with weekly learning cycles
- Captures successful de-escalation strategies
- Builds custom playbooks from best performers
PRICING FAQs
Frequently Asked Questions
01 How is usage measured?
Usage is measured by the number of minutes consumed and the tier package you have opted for
02 Can I switch tiers?
Yes! You can upgrade or downgrade your tier at any time. Changes take effect at the start of your next billing cycle.
03 Can I switch tiers?
Yes! You can upgrade or downgrade your tier at any time. Changes take effect at the start of your next billing cycle.
04 Is there a free trial?
Yes, we offer a 14-day free trial for the Base tier. No credit card required.
05 What's included in implementation?
All plans include setup assistance, knowledge base integration, CRM connection, and 2 weeks of onboarding support. Enterprise plans include dedicated implementation specialists.
06 Do you offer discounts for annual contracts?
Yes! Annual contracts receive a 20% discount compared to monthly billing.
07 What happens if I exceed my plan limits?
We'll notify you when approaching your limits. You can either upgrade your tier or pay overage fees (₹X per additional Y).
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